Returns & Replacement Policy
148 39th Street
T (718) 499-4209
Brooklyn, NY 11232
F (718) 499-4153
I don’t care who’s wrong or right. I don’t really want to fight no more.
– Tina Turner
A few important notes:
HIDDEN DAMAGES/ MISSING PARTS
We accept claims from our customers- and our customers only. All claims
All of the items we ship are inspected before they leave our warehouse. We
from third party purchasers must be processed through their original
check that all parts are included in the box(es) and nothing is bent, dirty or
scratched. We place a label on the outside of each box listing the parts that are
We confirm receipt of all requests in writing. If you do not receive a
to be found inside the box.
written reply from us within 72 hours, please contact us again.
To avoid dispute we request that all packages be opened and inspected upon
We do not issue RGA/RMA numbers.
receipt. The items listed on the outside of each box should be found inside.
We do not issue Call Tags.
The items should be free of defect. We are not responsible for items that are
We ship all No Charge Replacements to the original ship to address only.
received and then stored before inspection.
Please be sure to provide us with the correct contact(s) for Credit/Return/
To initiate a Hidden Damage / Missing Parts claim If there is a visual defect or
Replacement Memos with your request.
missing part(s) please contact us via email (email@example.com) or fax (718-499-
Remember to breathe. These are not life threatening conditions.
4153) within 7 days of from receipt. Please include our Invoice # and your PO #
with your claim request. To expedite all claims, please include a picture of the
defective, incomplete or damaged merchandise.
To initiate a Buyers Remorse claim please contact us via email (mail@lightsup.
Upon approval a No Charge Replacement will be confirmed by us, and shipped
info) or fax (718-499-4153) within 7 days of receipt. Please include our Invoice #
as soon as possible.
and your PO # with your return for credit request.
We do not issue Credit for Buyers Remorse on damage claims. In the event
You may also incude your own RMA# as a reference.
the item is no longer wanted please follow the *Buyers Remorse Return policy.
To be eligible for credit all returned items must arrive in unused condition and
in 100% original packaging. The customer is responsible to pay the return
PURCHASING REPLACEMENT PARTS
charges, as well as original freight charges on all orders being returned for
We offer replacement parts for sale. Please review our “Separates, Parts &
Hardware” list for the cost for the replacement part. If you do not see the part
The returned products will be inspected by LIGHTS UP! Upon approval a Credit
you need on the list you may contact us via email (customerservice@lightsup.
Memo will be issued with a 20% restocking charge. All returns are for credit
info) or fax (718-499-4153). Please include the original SKU name and number
only. If credit is denied, LIGHTS UP! will provide a brief written description of
and a description of the part to be replaced. To expedite please include a
the problem. Photos are available upon request.
photo or drawing.
No Charge Replacement policy
We do our best to design our packaging for safe delivery.
All Products in this catalog are warranted to be free of defects in materials
If your shipment arrived damaged we will replace the damaged parts at no
and workmanship for (1) one year from date of purchase. This warranty
cost, upon written agreement.
is limited to the correction of any such defect or the replacement of any
such defective item, provided that: (a) item(s) was/were puchased from an
To initiate a Received Damage claim please contact us in via email
authorized Lights Up! distributor; (b) we are properly notified and consent
(firstname.lastname@example.org) or fax (718-499-4153) within 7 days of receipt.
to the return of the items in question; (c) the item(s) is/are returned with
Please include our Invoice # and your PO # with your claim request. To expedite
proof of purchase date; and (d) it is found that upon inspection by Lights
all damage claims, please include a picture of the defective or damaged
Up! that the item(s) is/are defective as noted above. This warranty does not
cover labor costs, consequential damages, nor does it apply to any item(s)
Upon approval a No Charge Replacement order will be confirmed by us, and
that have been improperly installed, overloaded, altered, or otherwise
shipped as soon as possible. The receiver must hold onto all the damaged
abused by the customer, its agent(s) or employee(s), or environmental
merchandise and all packaging materials for inspection. This may take up to
factors. Other than the described obligation, we assume no further liability
10 business days from our confirmation. After the 5 day period the damaged
with respect to the sale or use of our products. We make no warranty,
goods may be donated or destroyed.
express or implied, and disclaim any warranty of merchantability or fitness
for a particular purpose.
We are not responsible for any damages that occur after delivery to our original
Ship To address. We are not able to issue damage claims for any 3rd Party
Thank you for your business.
We do not issue Credit for Buyers Remorse on damage claims. In the event the
item was received damaged and is no longer wanted, please follow the *Buyers
Remorse Return policy.
Like Humans Do
I’m breathing in
I’m breathing out
– David Byrne